Killstar In a State Black Velour Hoodie

Wild Time Fashion is the operator of wildtimefashion.com. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. We process all orders within 24 hours, if an exception to this you will be notified. And you will receive email with tracking information to assist in delivery of your order.

4.2 Transit time Internationally

Sorry we aren't doing international but will maybe in future not right now so leave it in for later date?

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Wild Time Fashion usually ships to P.O. Box addresses using postal services. If you need courier services you have to just select the option and we will ship the product via courier services.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order or contact you if you would like a replacement of equal or same value.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

If your are not present please do not open parcel and contact us immediately. You can do a right to refuse (RTS) any unopened parcel that is damaged. When parcel is returned to our warehouse we will process a complete refund. 

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

8. Cancellations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

If orders are processed with USPS - insurance is an additional fee and will be required to be purchased up to value of the order, by the buyer.

If orders are processed with UPS - insurance is automatic for up to $100 all additional insurance is at expense of the buyer. All orders that are shipped by Wild Time Fashion we do cover insurance on value of order.

9.1 Process for parcel damaged in transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Please take photos and submit to USPS immediately if damaged on arrival. This will expedite the claim. UPS will have a driver inspect the order so keep all packaging and item as it to expedite the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please feel to contact us, fill out the form, and submit to us at info@wildtimefashion.com we will be happy to assist you with any questions or concerns.